Cancellation Policy by Hot Buy Commerce Pvt Ltd

Hot Buy Commerce Pvt Ltd strives to provide a hassle-free shopping experience to its customers. We understand that sometimes, customers may need to cancel an order due to various reasons. Hence, we have designed the following cancellation policy:

Cancellation by the buyer: Buyers can cancel an order within 24 hours of placing the order without any penalty. After 24 hours, cancellation will only be allowed in specific circumstances such as non-delivery, damaged or defective product, or incorrect product delivery

Cancellation by the seller: Sellers can cancel an order only in specific circumstances such as non-availability of the product, incorrect product information, or any other reasonable circumstances. Hot Buy Commerce Pvt Ltd will ensure that the buyer is informed of any such cancellations in a timely manner.

Refunds: Refunds will be issued to the buyer in a timely manner after a cancellation is approved. The refund process will be transparent and clearly communicated to all parties involved. As per our policy, refunds will be processed within 7 working days of cancellation.

Penalties for frequent cancellations: Hot Buy Commerce Pvt Ltd reserves the right to take action against frequent cancellations by buyers or sellers, which may include account suspension or reduction in seller rating.
Dispute resolution: In case of any disputes between buyers and sellers regarding cancellations or refunds, Hot Buy Commerce Pvt Ltd has a dedicated customer support team to resolve such disputes in a fair and timely manner.

Compliance with laws and regulations: Our cancellation policy is designed to comply with all applicable laws and regulations in India, such as the Consumer Protection Act, 2019, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
We hope that this cancellation policy provides clarity and transparency to our customers and sellers. Hot Buy Buy Commerce Pvt Ltd reserves the right to modify or update this policy as needed.

Refund Policy by Hot Buy Commerce Pvt Ltd

At Hot Buy Commerce Pvt Ltd, we strive to provide our customers with high-quality products and a seamless shopping experience. However, we understand that sometimes, customers may need to request a refund for various reasons. Hence, we have designed the following refund policy:

Eligibility for refund: Refunds will be issued to the buyer in the following circumstances:
Non-delivery of the product
Damaged or defective product
Incorrect product delivery
 

Timeframe for requesting a refund: Buyers must request a refund within 7 days of receiving the product. Any refund requests received after this period will not be eligible for a refund.
Refund process: Once the refund request is approved, the refund will be processed within 7 working days. The refund will be issued to the original payment method used for the transaction. In case the original payment method is not available or has expired, the refund will be issued through a bank transfer.

Refund amount: The refund amount will be equal to the product price paid by the buyer minus any applicable fees or deductions. These fees may include shipping charges, or any other charges as deemed necessary by Hot Buy Commerce Pvt Ltd.

Penalties for fraudulent refund requests: Hot Buy Commerce Pvt Ltd reserves the right to act against fraudulent refund requests by buyers, which may include account suspension or legal action.

Dispute resolution: In case of any disputes between buyers and sellers regarding refunds, Hot Buy Commerce Pvt Ltd has a dedicated customer support team to resolve such disputes in a fair and timely manner.

Compliance with laws and regulations: Our refund policy is designed to comply with all applicable laws and regulations in India, such as the Consumer Protection Act, 2019, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

We hope that this refund policy provides clarity and transparency to our customers and sellers. Hot Buy Commerce Pvt Ltd reserves the right to modify or update this policy as needed.

Shipping Policy 

1. Shipping Rates Shipping rates are calculated based on the weight of your order and your location.

2. Shipping Times Orders are typically processed, shipped and delivered within 3 business days.

3. International Shipping We offer international shipping to select countries. Please note that customs duties and taxes may apply. Orders will be delivered within 7 business days.

4. Order Tracking Once your order has shipped, you will receive a tracking number via email.

Privacy Policy

Hot Buy Commerce Pvt Ltd is committed to protecting your privacy and ensuring that your personal information is secure and protected. This policy aims to inform you of how we manage the personal data we hold in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000 in India.

PERSONAL DATA
In this Privacy Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

Collection of Personal Data:
Your personal data may be collected directly or indirectly from you or your authorized representatives during:
When you submit forms relating to any of our products or services
When you register for or use any of our services on websites owned or operated by us
When you interact with our customer service officers
When you use some of our services (e.g. lucky draw redemptions, promotions)
When you sign up for our Newsletter or ask to be included in an email or any other mailing list
When you request that we contact you
When you are contacted by, and respond to, our marketing collateral and promotions
When you respond to our request for additional Personal Data
When you enter transactions with us for the purchase of goods or services
When you submit your Personal Data to us for any other reason.
In the situation where you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

All Personal Data submitted to us should be ensured to be complete, accurate, true, and correct. Failure on your part to do so may result in our inability to provide you with the products and services you have requested, or delays in processing your applications.

Use and Disclosure of Personal Data:
At Hot Buy Commerce Pvt Ltd, we respect your privacy, and would not practice renting or selling your personal information to third parties. However, we may share your personal information with members of group functions in our company.
We assure you that access to your personal information is limited to persons whom we reasonably believe requires access for effective delivery of our services to you, or for the purposes set out above. We may also collect, use and disclose such personal information if so authorized or required by law or the relevant authorities, or exempted under the Information Technology Act, 2000 to do so.

Further, we may disclose or share your personal data in the following circumstances:
Third-Party Service Providers: We may disclose your personal data to third parties (i) contracted by us to assist us in delivering part or all our services to you; and/or (ii) who provide services to us such as professional advisers, IT consultants, etc. We will use all commercially reasonable endeavours to ensure that these third parties comply with similar undertakings of privacy.
While we urge all trusted and carefully selected third-party service providers to adhere to strict compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we do not hold any responsibilities for their omission or lapses when handling your Personal Data. Rest assured that we do not sell nor trade your Personal Data.

With Your Consent: We may seek your consent to collect, hold, use and disclose your personal data for any other purpose not set out herein.

COOKIES A cookie is a small piece of data stored on your computer or mobile device when you visit our website. It helps us remember your preferences and enhance your user experience when you browse our website. We may also use cookies to analyze data about webpage traffic and improve our website. You can disable cookies through your internet browser settings, but this may affect your user experience.

RETENTION OF YOUR PERSONAL DATA:

Hot Buy Commerce Pvt Ltd will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, for business purposes, and as required by law.
IP ADDRESSES When you visit our website, our servers may record your IP address, date, time, and duration of your visit. We may use this information to analyze website usage and improve our website.

CONTACT US: If you have any questions or feedback regarding your personal data or our privacy policy, or would like to withdraw your consent to any use of your personal data, you can contact us at: Data Protection Officer Email: sales@hotbuymart.com

If your personal data was provided to us by a third party, please contact that organization or individual to make queries or requests on your behalf.

If you withdraw your consent to any or all use of your personal data, we may not be able to continue providing our products and services to you, which may result in the termination of any agreements with Hot Buy Commerce Pvt Ltd and you being in breach of your contractual obligations or undertakings. SG Best Buys legal rights and remedies in such event are expressly reserved.
 

Account Deletion Requests:
Users have the ability to delete their account directly from their user profile page by following these steps:

Log in to your account.
Go to the "User Account" Page.
Click on the "Delete Account" button.
Confirm your intention to delete the account when prompted.
Upon clicking the "Delete Account" button, the system will immediately initiate the account deletion process. You will receive a confirmation notification once the process is complete.

Types of Data Deleted or Retained:
Upon account deletion, the following types of data associated with your account will be erased:

Personal information such as name, email address, contact details, and profile information.
Usage data, including browsing history, preferences, and interactions within our platform.
Any uploaded content or user-generated data linked to your account.

Data Retention Period:
To ensure compliance with legal obligations and for legitimate business purposes, certain information may be retained even after account deletion. However, personally identifiable information will be securely deleted immediately upon your request.

Non-identifiable and aggregated data may be retained for analytical purposes. We commit to permanently deleting or anonymizing this data within [insert retention period] after the account deletion request is processed.

While the primary account data is promptly deleted, residual copies of some information may temporarily remain in our backup systems for a limited period. These copies are automatically deleted in accordance with our standard backup procedures.

For any inquiries or assistance regarding account deletion and data retention, please contact our Privacy Team at +91 85272372589.


Return Policy

1. Eligibility for Returns To be eligible for a return, your item must be unused and in the same condition that you received it.

2. Return Process To initiate a return, please contact our customer support team within 3 days of receiving your item.

3. Return Shipping You will be responsible for paying for your own shipping costs for returning your item.

4. Return Time Frame In case of a approved return, your replacement will be delivered within 15 days.


UPDATES OF POLICY This policy may be updated from time to time to comply with legal, regulatory, or business requirements. Please visit this page to review any changes or updates to the policy. Your continued use of our website and services constitutes agreement to the updated policy.